shipping policy
Our shipping policy outlines the details of how we process, handle, and deliver orders to our customers. We aim to provide fast, reliable, and cost-effective shipping options for a smooth shopping experience. The policy includes important information on shipping methods, processing times, delivery charges, and locations we serve.
All orders are processed promptly, and you will be notified of any shipping updates, including tracking information, once your order is on its way. Our goal is to ensure that your order arrives safely and on time.
Please review the full shipping policy for additional details, including any restrictions, delivery times based on your location, and how to track your order.
Delivery: when will i get my order?
It takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time
depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
Delivery: Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide.
Delivery: Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
Delivery: My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your
neighbor’s, get in touch with us at support@sevenyeartribulation.org with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but
shipping will be at your own cost.
Orders: How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on
where you are, your orders are printed and shipped from the facility that can do it most efficiently!
Orders: How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at support@sevenyeartribulation.org.
Orders: I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you
quickly, please email us at support@sevenyeartribulation.org within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible.
RETURNS: What’s your return policy?
SevenYearTribulation.org doesn’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at support@sevenyeartribulation.org.
RETURNS: Do you offer refunds?
Refunds are only offered to customers who received the wrong items or damaged items. If any of
these apply, please contact us at support@sevenyeartribulation.org with photos of wrong/damaged items and we’ll sort that out for you.
RETURNS: Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our
sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let
us know at support@sevenyeartribulation.org within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a
refund.